How to Shop
Q: How do I place an order?
Visit our Shopper Guide for a full walkthrough. You can shop from multiple farms in a single cart!
Q: Can I order from more than one farm at once?
Yes! Our single-cart system makes it easy to mix products from multiple farms and check out once.
Q: Can I use promo codes?
Yes! Our Farms offers every first-time shopper 10%. We also offer 5% off your next order when you refer a friend and they complete their first purchase. To get your custom referral code, please click the "rewards" button in the lower right of your screen and select "copy link" and begin sharing with your community!
Shipping & Delivery
Q: Where do orders ship to & from?
Most sellers on Our Farms ship to the Lower 48 States. You can expect your groceries to be fulfilled directly from farms or our trusted fulfillment centers. You may receive a single-box or multiple packages depending on your order.
Q: How long will delivery take?
Delivery usually takes 2–5 business days. See full details in our Shipping & Delivery guide
Q: Will I get a tracking number?
Yes — we’ll email tracking info as soon as your package(s) are scanned by the carrier.
Payments & Refunds
Q: What payment methods do you accept?
Visa, Mastercard, Amex, and select providers such as Shop, Apple Pay, etc.
My item arrived damaged — what now?
We’re so sorry! Report the issue directly to Our Farms within 48 hours here and we’ll make it right. Reach out to us immediately via orders@ourfarms.com
Refunds & Returns Policy
Details are in our Returns & Refunds policy